OS Protector, Technical Frequently Asked Questions (FAQs)

Q. What steps need to be performed before installing Xnet OS Protector?
A. Please run Windows Scandisk , Disk Defragmenter and an anti-virus software.

Q. Why do I have to run Scandisk before installing Xnet OS Protector?
A. Before installation of OS Protector, the HDD must be checked for errors. This is to ensure that all the original information, which Xnet OS Protector will use for restoration, are in good condition.

Q. Why do I have to de-fragment the Hard disk before installing Xnet OS Protector?
A.This is because Xnet OS Protector occupies the last sectors of your Hard drive. If there are any files occupying these sectors, they will be moved by de-fragmenting; otherwise it will be overwritten during installation.

Q.What should I do when install interface does not appear after inserting Xnet OS Protector in the PCI slot?
A.You should try the following steps:

• Please check BOOT ORDER in BIOS and set NETWORK or LAN as preference.
• Or Insert the Xnet OS Protector to another PCI slot.
• Or If there is FAST boot or Quick boot in CMOS, please Disable.
• Or If you are using a LAN Card, exchange its slot with the OS Protector.
• Or Please confirm SHADOW RAM such as D000, is Disabled.
• Or Remove PC Guard and insert it into another PC to check if it is damaged or not.

Q. When installing a Licensed Xnet OS Protector, why do I get a message "no partition found"?
A.It may result from an incorrect or unusual partition list. Please back up the data in your PC and make a new partition. It is suggested that this be done by using a command of the OS. This error can also be caused by an incorrect configuration of the CMOS or BIOS. Please check the BIOS settings by scanning HD manually or let the system scan automatically. You should also check if the whole HD is in partitions and confirm if all partitions are formatted.

I get the error message that "PCI Card is removed", after installation.
Please check the BOOT ORDER in BIOS and set NETWORK or LAN as preference. If there are FAST boot or Quickly boot in CMOS, please set as Disable. If still not workable, please check if the card surface in contact with PCI slot is dirty. If yes, please remove and clear it with alcohol. Then insert it in your PC again.

I installed Xnet OS Protector successfully on my computer with 80GB HD. When installed on another Hard disk with 160GB capacity, the installing window won't appear, whichever key I press.
The problem may result from computer being unable to support a 160 GB hard disk. That is to say the disk can not be scanned in CMOS, therefore Xnet OS Protector cannot be installed. The way to solve is updating BIOS or changes the hard disk to a smaller one. It also can be caused by discrepancy of configuration between CMOS and hard disk. In that case, please rescan hard disk in CMOS or set hard disk as AUTO and let the system scan automatically.